Refund policy

Refund & Return Policy

Thrill Seeker Costume Co wants you to be happy with what you ordered. If you are not, you may return eligible items within 30 days of the delivery date for a refund.

Eligibility

To be eligible for a return, your item must be unworn, unwashed, and in the same condition you received it, with all original tags still attached. Costume items must be returned in their original packaging. We are unable to accept returns on items that show signs of wear, alteration, smoke, pet hair, makeup, or fake blood, and for hygiene reasons we cannot accept returns on wigs, hosiery, tights, masks, or any item sold as an undergarment once the sealed packaging has been opened. Final sale and clearance items are not eligible for return.

How to start a return

Email hello@thrillseekercostume.com with your order number and, if the item arrived damaged or incorrect, a photo of the item as received. We will reply with return instructions and, where applicable, a prepaid return label. Please do not send items back before contacting us; unauthorized returns may not be processed.

Return shipping

If an item arrives damaged, defective, or is not the item you ordered, we cover return shipping in full and will send a replacement or issue a refund at your choice. For all other returns, including change of mind, incorrect size selection, or no longer needing the item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable except where the return is the result of our error.

Refunds

Once your return is received and inspected, we will notify you by email of approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days of receipt of the returned item. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement. We do not issue refunds to alternate payment methods, store credit in lieu of refund, or cash.

Exchanges

The fastest way to exchange for a different size or style is to return the original item for a refund and place a new order, which avoids delays while the return is in transit.

Non-delivery

If your order does not arrive within the timeframe stated in our Shipping Policy, contact us and we will investigate with the carrier and make it right.

Questions about this policy may be directed to hello@thrillseekercostume.com.